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Your Independant Stairlift Specialists
Oakland Stairlifts

Complaints Policy

Here at Oakland Stairlifts we always endeavour to provide the best service possible.  However, there may be the rare occasion that our customer may not be completely satisfied. 

To ensure that we can put things right for you as soon as possible after the completion of the works, please inspect our work to ensure everything has been carried out based on the contract terms and to the high standards of which we aim to achieve.

Please contact us straight away with any concerns either by phone, email or write to us. If writing, please obtain proof of postage for your records.

Business Complaint Procedure

Upon receipt of your complaint we will aim to respond to you within 5 working days.  

We will arrange a convenient date to come and view and/or remedy the situation within 28 working days.

2 year Guarantee, Free Survey, Fast Manufacture, Next Day Installation on selected stairlifts

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Contact opt-out *

* To ensure we match the right product and specifications to your requirements and to provide you with a professional service we will call you to discuss in more detail. Tick the contact opt-out option if you do not wish to be called.

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Or call us on
0800 195 9790

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* To ensure we match the right product and specifications to your requirements and to provide you with a professional service we will call you to discuss in more detail. Tick the contact opt-out option if you do not wish to be called.

We requested extreme urgency and to our great pleasure you beat your earliest install date by one day - Very very pleased, well done and Thanks!
Mrs Gray - Tunbridge Wells
So if you are looking for straight stairlifts or curved stairlifts, we have the right solutions for you!
For helpful friendly advice, call your stairlift family today on: 0800 195 9790
Superior service  |  Outstanding product range  |   Nationally renowned and trusted
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